Identified recurring freeze-related split in thin copper water supply line located dangerously close to exterior wall. Replaced damaged copper piping with PEX tubing, rerouting kitchen, laundry, and outdoor faucet supply lines to maintain appropriate distance from exterior wall to prevent future freezing issues.
Responded to callback for Lennox heat pump system where customer reported concerns about fan operation. Verified proper system function with 975 CFM airflow during heating mode and confirmed temperature rise of approximately 1° per half hour, which is within design parameters. Educated customer on normal operation of their new heat pump system and recommended adjusting bedroom register diffuser direction for optimal heating performance.
Resolved excessive noise coming from 5-year-old Carrier furnace blower wheel by addressing high static pressure in the ductwork. Removed blower assembly, modified ductwork to eliminate noise, and recommended installation of less restrictive air filter to improve system efficiency and prevent recurrence.
Conducted comprehensive inspection of 17-year-old Carrier furnace to assess safety and reliability. Major components (igniter, flame sensor, blower wheel/motor, draft motor) tested functional, however multiple holes were identified in the heat exchanger rendering the unit unsafe to operate. Combustion analysis results were acceptable, but heat exchanger deterioration appears age-related. Discussed replacement options with homeowner, including heat exchanger replacement versus full system replacement. Documentation provided for customer decision-making.
Performed scheduled maintenance on two Carrier furnaces (22 years old, model CM: 2025) per agreement. Completed thorough tune-up on both units, inspecting ductwork connections and verifying proper system operation. Equipment is aging but remains in good working condition; recommended continuing regular maintenance schedule.
Diagnosed issue with 20+ year old Slant Fin boiler experiencing continuous operation. Located short in thermostat wire between aquastat relay and main floor thermostat, confirmed through continuity testing. Temporary solution implemented allowing customer to control system via breaker until return visit scheduled for replacement of 2-wire thermostat cable.
Responded to service call for a leaking 50-gallon natural gas water heater (2016 model) exhibiting Fault Code 2 issues. Diagnosed failed pressure relief valve causing T&P discharge and damaged CPVC connections. Replaced faulty pressure valve and repaired compromised CPVC piping sections, restoring proper system operation and eliminating leakage.
Responded to warranty call regarding gas odor from recently installed heat pump. Performed comprehensive diagnostic testing including gas leak detection, heat pump and furnace operation verification, and CO level measurement with Testo 310 analyzer (readings: 0 ppm CO, 19.8% O₂, 67.7°F stack temperature). Explained to customer that odor likely originates from manufacturing residues burning off during normal operation of new equipment.
Diagnosed and replaced faulty ignitor on 12-year-old AO Smith natural gas water heater. Restored hot water functionality for both domestic use and in-floor heating system. Unit now operating within normal parameters.
Installed new 1/2 HP garbage disposal with 5-year warranty in customer's kitchen sink, replacing existing unit while utilizing existing connections. The new disposal features removable splash guard, permanently lubricated sleeve bearings, cast stainless steel impellers, stainless steel grind ring, balanced turntable, balanced armature shaft, and factory-installed power cord.
Conducted follow-up inspection of toilet per customer's concern about unusual noises. Thoroughly examined previous repair work and checked for any leaks. No issues were identified during inspection; toilet is functioning properly.
Responded to no-heat service call for 2008 American Standard furnace. Diagnosed a crack on the right top burner extending past the crimp, confirmed via visual inspection with homeowner. Tagged unit as unsafe to operate and recommended immediate repairs. Noted the outdoor AC unit (American Standard, 1992) is also at end of life; customer expressed interest in full system replacement.
Responded to service call for malfunctioning garbage disposal that was making unusual noise and odor. Diagnostic testing revealed motor failure evidenced by continuous humming when activated despite reset attempts. Removed old Badger unit and installed new garbage disposal, ensuring proper connections to existing plumbing infrastructure including drain pipes and water supply lines.
Performed warranty repair on heating system by replacing failed 2-stage gas valve. Verified proper system operation by testing burners, safety switches, gas pressures, combustion air, and wiring connections. Unit successfully cycled through both high and low heat modes and is now functioning normally.
Responded to service call for two running Kohler toilets. Diagnosed worn gaskets as the cause of constant running in both fixtures and a failing seal in one unit. Successfully replaced all damaged gaskets and resolved the running toilet issues. Also noted one shut-off valve was stuck but no action was taken on this component.
